The walkthrough is free. If you can't make it, cancel or rebook from the
invitation, or write to us — nothing is owed either way.
2. Pre-paid sales & consultation visit
The visit is pre-paid at the price on our Pricing page.
Cancellation with 48 hours' notice or more: full refund,
no questions asked.
Rescheduling: free with at least 24 hours' notice —
write to us and we'll move the booking.
Cancellation with less than 48 hours' notice, or a no-show:
the fee is not refunded in cash, but it remains fully adjustable against
your first RoomzErp invoice for 6 months from the visit date.
If we cancel for any reason and cannot offer a date that
works for you: full refund.
3. Platform subscriptions
Subscription fees, billing cycles and any refund terms are set out in your
written proposal and invoice. The visit-fee adjustment described above is
applied to your first invoice automatically.
4. How refunds are paid
Refunds go back to the original payment method through Razorpay, normally
within 5–7 business days of our confirmation. To request one, email
info@roomzerp.com with your payment id.